It is important to Vistagate that all eligible customers are able to access our services and get the best possible experience. For this reason, and to ensure a quality service, a Fair Use Policy applies to some of our plans where your usage can affect that of other customers.
This FUP applies to all Vistagate customers (“Customers”), as well as individuals (“End Users”) who use the relevant internet services (“Services”).
Your use of the Services is subject to this FUP, your use must be reasonable and not excessive, as reasonably determined by us by reference to average and/or estimated typical customer usage of the Services.
Vistagate may take action in the manner described below where we become aware that you have breached this Fair Use Policy by engaging in Improper Use or Excessive Use of Services (as those terms are defined below).
The definitions of Improper and Excessive Use below are guidelines only and are not intended to be a definitive list of the circumstances in which Vistagate may deem your use of the Services to be Improper or Excessive Use.
“Improper Use” means any use of the Services which is illegal, infringes anyone’s rights (including intellectual property rights), is malicious, immoral, obscene, and offensive or otherwise causes detriment to Vistagate and/or our other customers.
Specific activities that will be deemed Improper Use of Vistagate internet services include (and are not limited to):
Specific activities that may result in Excessive Use of unlimited internet plans include, without limitation;
Bandwidth allocated to unlimited internet users is reviewed and increased as required, but at any time there is a fixed amount of bandwidth available.
The aim of this Fair Use Policy is to ensure that the experience of the vast majority of unlimited internet users is not compromised by the extreme and unreasonable usage of a few.
Please ensure that you have read and understood this Fair Use Policy, which forms part of our standard Terms and Conditions and is published by us at http://vistagate.com/fair-use-policy/
If you are on an “unlimited” plan, Vistagate does not apply a cap on the amount of data you can use (subject to this Fair Use Policy).
The speed you will receive on our Unlimited plan may be reduced if we deem your usage excessive (As outlined in this Fair Use Policy). Our “unlimited” plans are popular with people who download a lot of data, but from time to time it can result in congestion when a lot of users are using a lot of data all at the same time.
For this reason, we manage traffic on “unlimited” plans in an attempt to optimise the experience for all users on the network to the greatest extent we can.
We have developed our Fair Use Policy by reference to average customer profiles and estimated customer usage of our Services.
At times when there is congestion, and we are managing traffic in this way, which is typically between the hours of 3pm to 11pm, there may be some users that experience reduced speeds.
It is important to remember that your broadband speed may be affected by many factors other than our traffic management system and network congestion. Some of these are: